Terms of Service

INTRODUCTION

TYPE AND SCOPE OF SERVICES

NO GOVERNMENT AFFILIATION

Turismo Travels is a private entity and is not affiliated with, endorsed by, or acting on behalf of any government, embassy, consulate, or immigration authority. All visa and ETA applications are assessed and decided solely by the relevant government authorities. The Company has no control over, and does not influence, application decisions, processing times, approvals, rejections, cancellations, or revocations.

CLIENT RESPONSIBILITIES

The Client expressly acknowledges and agrees that they are solely responsible for providing complete, accurate, and truthful information, submitting authentic and legally obtained documentation, reviewing and approving all application details prior to submission, meeting all eligibility criteria imposed by the relevant authorities, and complying with all immigration, entry, and travel regulations. The Company shall not be liable for any delays, refusals, cancellations, penalties, travel bans, or other consequences resulting from inaccurate, incomplete, misleading, or fraudulent information provided by the Client. The Client understands that submission of false information to immigration authorities may constitute a criminal offense under applicable laws.

COMPANY RESPONSIBILITIES

Turismo Travels undertakes to provide its services with reasonable skill, care, and diligence, in accordance with these Terms. The Company’s responsibilities are strictly limited to administrative and facilitation services in connection with visa and ETA applications, including reviewing documents for completeness, assisting in application form preparation, submitting applications through official government portals upon receipt of full payment, and forwarding application outcomes once issued. The Company does not assume responsibility for: Decisions made by any government or immigration authority regarding approvals, refusals, cancellations, revocations, or delays; Any financial, personal, or travel-related consequences arising from such decisions; The authenticity, legality, or accuracy of documentation submitted by the Client; or Any technical failures or interruptions on third-party platforms or government portals. The Company shall exercise reasonable efforts to provide timely updates regarding application status but shall not be liable for any delays, omissions, or errors in communicating outcomes. Nothing in these Terms shall be interpreted as creating a warranty, guarantee, or representation of any particular outcome, approval, or timeframe.

FEES AND PAYMENTS

All service fees charged by the Company are separate from government fees. The total amount payable may include: Government application fees Company processing and administrative service fees Payment gateway and banking charges Applicable taxes, if any All fees must be paid in full and received before the Company initiates preparation or submission of any application. All service fees are final, non-refundable, and non-negotiable once the application has been prepared, reviewed, or submitted on behalf of the Client. Government fees are likewise strictly non-refundable under all circumstances, irrespective of the outcome of the application, including but not limited to approval, refusal, withdrawal, cancellation, or any subsequent revocation.

NO GUARANTEE OF APPROVAL

The submission of any visa, ETA, ESTA, or travel authorization application through the Company does not constitute, imply, or guarantee approval. The Company makes no representation, warranty, undertaking, or assurance, whether express or implied, that any application will be approved, processed within a specific timeframe, or result in permission to travel or enter any jurisdiction. The Client expressly acknowledges and agrees that: All decisions are made solely and exclusively by the relevant government or immigration authority. Processing times are determined entirely by the respective authorities and may vary without notice. Authorities may request additional documents, conduct background checks, delay processing, refuse issuance, revoke approval, or deny entry at their discretion. Even after approval, final admission to any country remains at the sole discretion of border control authorities. The Company shall not be held liable or responsible for refusals, delays, additional document requests, cancellations, revocations, entry denials, travel interruptions, or any related financial or personal consequences.

LIMITATION OF LIABILITY

The Company provides its services on an “as is” and “as available” basis. While Turismo Travels undertakes reasonable care in reviewing and submitting client applications based on the information provided, the Client acknowledges that administrative, clerical, technical, or system-related errors may occur during the preparation or submission process. Such errors may arise from, without limitation, technical disruptions, third-party platform issues, connectivity failures, data transmission problems, or inadvertent human error despite the exercise of reasonable care. To the fullest extent permitted by applicable law, Turismo Travels, including its directors, officers, employees, agents, affiliates, and partners, shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with the use of the Website or services, including but not limited to visa or ETA refusals, delays, cancellations, revocations, travel disruptions, missed flights, financial losses, system failures of government portals, changes in immigration laws or policies, or errors resulting from inaccurate information provided by the Client. In all circumstances and regardless of the legal basis of the claim, whether in contract, tort, negligence, or otherwise, the Company’s total aggregate liability shall be strictly limited to the amount of the service fee actually paid by the Client to the Company, excluding government fees and third-party charges.

FORCE MAJEURE

The Company shall not be liable for any delay, interruption, suspension, or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to acts of government or regulatory authorities, changes in applicable laws, policies, or visa regulations, war, terrorism, civil unrest, political instability, natural disasters, floods, earthquakes, extreme weather conditions, pandemics, public health emergencies, quarantine restrictions, system outages, cyberattacks, technical failures, internet disruptions, or failures of third-party platforms or service providers. In the event of any such force majeure circumstance, the Company’s obligations shall be automatically suspended for the duration of the event without any liability arising therefrom.

INDEMNIFICATION

The Client agrees to fully indemnify, defend, and hold harmless Turismo Travels, its shareholders, directors, officers, employees, agents, affiliates, contractors, and partners from and against any and all claims, demands, actions, liabilities, damages, losses, penalties, fines, costs, and expenses (including legal fees on a full indemnity basis) arising out of or in connection with any breach of these Terms by the Client, submission of false, misleading, fraudulent, or incomplete information, misuse of the Website or services, violation of any applicable law or regulation, claims brought by third parties resulting from the Client’s actions or omissions, or any unjustified chargeback or payment dispute initiated by the Client. This indemnity shall survive termination of the relationship between the Client and the Company and shall remain enforceable to the fullest extent permitted by applicable law.

USE OF WEBSITE

The Client agrees to use the Website strictly in accordance with applicable laws and these Terms and shall not engage in any unlawful, fraudulent, deceptive, or abusive conduct. The Client shall not attempt to gain unauthorized access to any part of the Website, interfere with its functionality or security, introduce malicious code, use automated systems or bots to extract data, or submit fabricated, altered, or false documentation. The Company reserves the absolute right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate access to the Website and services if misuse, fraud, or unlawful activity is suspected, without incurring any liability.

DATA PROTECTION

Personal information provided by the Client shall be collected, processed, stored, and transmitted in accordance with the Company’s Privacy Policy and applicable data protection laws. By using the Website and submitting personal information, the Client expressly consents to the collection, use, storage, and transfer of such data for the purpose of providing the requested services, including submission to relevant government authorities and third-party service providers where necessary. The Client acknowledges that data may be transferred across international borders where required for visa processing and that the Company shall not be responsible for the data handling practices of government authorities or third-party platforms once the information has been transmitted through official channels.

INTELLECTUAL PROPERTY

All content, materials, graphics, logos, trademarks, service marks, designs, text, images, videos, software, documents, forms, and other materials displayed or made available on the Website (collectively, “Content”) are the exclusive property of Turismo Travels or its licensors, and are protected by United Arab Emirates and international copyright, trademark, patent, and other intellectual property laws. The Client acknowledges and agrees that they do not acquire any ownership rights, license, or other intellectual property rights in the Content, except for the limited, non-transferable, revocable right to access and use the Content strictly for personal, non-commercial purposes in connection with the services provided by the Company. The Client shall not, under any circumstances, copy, reproduce, modify, distribute, publish, transmit, display, perform, create derivative works from, sell, license, or exploit any Content in whole or in part without the prior written consent of the Company or its licensors. Any unauthorized use of the Content constitutes a material breach of these Terms and may result in civil, criminal, or regulatory action. The Company expressly reserves all rights and remedies under applicable law, including the right to seek injunctive relief and full damages.

CANCELLATION AND TERMINATION

The Company reserves the absolute right, at its sole discretion and without prior notice, to suspend, restrict, or terminate the provision of services to any Client who breaches any of these Terms, engages in fraudulent or unlawful activity, misuses the Website or services, or fails to pay any fees owed to the Company. Termination or suspension of services by the Company shall not relieve the Client of any outstanding payment obligations, nor shall it limit the Company’s right to enforce indemnification obligations, pursue legal remedies, or recover damages arising from the Client’s actions or omissions. The Company may also block access to the Website or services for terminated Clients, and all rights, licenses, and permissions granted to the Client under these Terms shall immediately cease upon termination.

COMPLAINTS AND CUSTOMER SUPPORT

The Company maintains a procedure for handling questions, concerns, or complaints relating to the Website or its services. All complaints and Client communications must be submitted exclusively in writing through the designated email address published on the Website. Communications submitted through any other channel, including but not limited to telephone calls, messaging applications, or social media platforms, shall not be considered as formally received by the Company. The Company may, at its sole discretion, review and respond to communications received through the designated email channel. The Company reserves the right to decline, limit, or refrain from responding to inquiries that are incomplete, abusive, unrelated to its services, or otherwise deemed inappropriate.

COMMUNICATION AND NOTICES

All communications between the Company and the Client, including any notices, confirmations, instructions, or requests, may be conducted via email, the Website, or other electronic communication channels. Communications sent to the Client’s email address or contact information provided to the Company shall be deemed received immediately upon delivery, regardless of whether the Client actually reads the message. The Client is solely responsible for maintaining accurate, complete, and up-to-date contact information. Failure to update such information may result in missed notices, delays, or other consequences for which the Company shall not be liable. The Company may also send notifications, updates, or communications regarding services, policies, or Terms changes, and the Client’s continued use of the Website or services shall constitute acceptance of such communications.

AMENDMENTS

The Company reserves the unrestricted and absolute right, at its sole discretion, to amend, modify, or update these Terms at any time, without prior notice or consent from the Client. Any revised or updated Terms shall become effective immediately upon publication on the Website. Continued access to or use of the Website, submission of information or applications, or any interaction with the Company following such publication constitutes the Client’s express, irrevocable, and legally binding acceptance of the amended Terms. It is the sole responsibility of the Client to review the Terms periodically to remain informed of any modifications, updates, or changes. The Company shall not be responsible or liable for any consequences, claims, or disputes arising from the Client’s failure to review or comply with updated Terms.

SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal, unenforceable, or void under applicable law, such determination shall not affect the validity, legality, or enforceability of any other provision. All other provisions of these Terms shall remain in full force and effect to the maximum extent permitted by law. The Company may, at its sole discretion, replace any invalid or unenforceable provision with a valid provision that most closely reflects the original intent of the Parties.

ENTIRE AGREEMENT AND WAIVER

These Terms, together with any policies, notices, or disclaimers referenced herein, constitute the full and entire agreement between the Client and the Company regarding the Website, services, and the subject matter herein, and supersede all prior oral or written agreements, representations, understandings, or communications. In the event of any inconsistency or contradiction between these Terms and any other policy, notice, or document published on the Website, the provisions of these Terms shall prevail, unless expressly stated otherwise in such policy or document. No waiver of any provision of these Terms shall be effective unless expressly documented in writing and signed by an authorized representative of the Company. No failure, delay, or course of dealing by the Company in exercising any right or enforcing any provision shall constitute a waiver of such right or provision, nor shall it limit the Company’s ability to enforce any part of these Terms at any time.

ACKNOWLEDGMENT OF RISK

The Client expressly acknowledges and agrees that all visa, ETA, ESTA, and travel authorization applications involve inherent risks, including, without limitation, processing delays, refusals, withdrawals, cancellations, revocations, entry denials, changes in immigration law, and other circumstances entirely outside the control of the Company. The Client voluntarily assumes all such risks and expressly agrees that the Company shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from any of these risks, including but not limited to financial loss, missed travel opportunities, or other personal consequences. The Client further acknowledges that reliance on information provided by the Company does not eliminate or mitigate these inherent risks.

GOVERNING LAW AND JURISDICTION

These Terms, the Website, and any dispute, claim, or controversy arising out of or in connection with the Website or the services provided by the Company shall be governed by and construed exclusively in accordance with the laws of the United Arab Emirates. The Client irrevocably submits to the exclusive jurisdiction of the competent courts of Dubai, UAE for the resolution of any such dispute, and expressly waives any objection to jurisdiction, venue, or inconvenient forum. The Client further agrees that any legal action or proceeding arising from these Terms shall be brought solely in the courts of Dubai, UAE, and the Company shall retain the right to seek all remedies available under applicable law, including injunctive relief, specific performance, and recovery of costs and legal fees.